Terms and Conditions
Any terms or conditions sought to be imposed by either party shall not be incorporated into the Contract and shall have no effect unless agreed to in writing by the other party.
Herein, invoice refers to either the quotation or invoice sent through to the client.
2.1. The price for the supply of good and services is set out in the invoice. We shall invoice you on delivery or at the onset of the work (see 2.4 and 2.5). Invoiced amounts shall be due and payable once the goods have been delivered.
2.2. All prices will be subject to VAT in accordance to the rate at the time of invoicing.
2.3. Price is calculated on the total word count supplied at the time of quotation. All additional words send through after an assignment has been started will incur an additional handling charge and be subject to a minimum charge of 40 GBP (+VAT) per language.
2.4. Review and alterations of any project will only be carried out once by The Language Room. If a client requests additional review of the work, an additional handling charge will be added to the invoice.
2.5. For work with a greater value than 1000 GBP, The Language Room requests that 50% of the fee is paid before starting the assignment.
2.6. For new clients, The Language Room requests the payment to be made prior to the onset of the translation work.
2.7. The Language Room does not accept any credit card payments. Payments can be made via BACS transfer or Paypal. Charges incurred by using PayPal are at the client’s responsability.
2.8. After a reminder has been sent out, The Language Room reserves the right to add 50 GBP + VAT to an invoice for all administration costs involved in chasing up payment. Additionally, we shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 5% per month calculated pro rata on a daily basis.
2.9. The Language Room endeavours to provide as accurate a word count as possible. The number of words includes the entire text; number, dates, table contents, headers and footers. When word count is estimated, The Language Room reserves the right to change by 10% the final word count without informing the client. Changes above 10% will be identified to the client as soon as these become apparent to The Language Room.
2.10. Repetition of text does not alter the number of words counted due to likely differences in context, the need to typeset repeated text and the difficulty involved in identifying every repetition in a file.
2.11. The context of a text is critical to the quality of the final translation. Initial review of the text by The Language Room will endeavour to identify text with ambiguous context. Where the Language Room requests further clarification but does not receive this, The Language Room will not be held responsible for incorrect translation.
Where no deadline has been requested in writing by the client, The Language Room is not liable for claims of late delivery.
4. Quick Turnaround
In the case of a deadline which requires a quick turnaround, a standard charge of 25% will be shown on the invoice in order to supply the service in good time.
The Language Room always advises clients to use both translation and proofreading. Proofreading involves a second, qualified translator reviewing the translated text relative to the original document. Proofreading guarantees consistency of terms and grammatical use.
If the client chooses translation without proofreading, The Language Room Ltd can not guarantee the documents will be consistent throughout in both use of terminology and grammatical content.
The Language Room will endeavour to return documents in roughly the same format. However, due to language differences such as different length of sentences, font characters and language direction, not all formatting can be maintained. Where typesetting or design work is required, this must always be carried out post-translation and requires proofreading to check that no modifications have altered the text.
Unless the Agreement provides otherwise, the price for the goods and/or services shall be payable no later than 28 days from the date of the invoice. The time stipulated for payment shall be of the essence of the Agreement. Failure to pay within the period specified shall entitle us to write to you upon the expiration of seven days notice, to charge you for costs and expenses incurred in recovering late payments, and to charge interest at the rate mentioned in Section 2.8 and pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date.
As soon as we have delivered the goods or services, you will be responsible for them and we will not be liable for their loss or destruction. Therefore, you would need to take necessary steps to insure the items. If you delay a delivery, our responsibility for everything other than damage due to our negligence will end on the date we agreed to deliver them.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
10.1. The Language Room can only translate material that is legible and accessible. Documents that are illegible, password protected or not accessible for whatever reason to The Language Room will be returned to client. The Language Room will not be held responsible for any resulting delay in delivery.
10.2 If in our opinion it is not reasonably practicable for any reason to carry out any of the work we are instructed to carry out, we shall be entitled to refrain from carrying out or completing such work and will consult with you as to what if any work is to be undertaken. We will, if requested by you, provide a written explanation as to why any work is not considered to be reasonably practicable.
10.3 If the cost to us of carrying out the work is subsequently increased by reason of increases in the cost materials and/or labour and/or any other factor outside our control, then we shall notify you before undertaking any work to which the increase will apply. If you require us to discontinue the work, you shall only be required to pay us for the work already carried out.
10.4 The Language Room reserves the right to refuse the translation of texts should the content be deemed inappropriate for our company.
11.1 We warrant that the services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.
11.2 If you have any comments on the work performed these should be made immediately at reception and no later than 1 (one) working day after receipt of the good unless agreed otherwise. These comments once received by The Language Room Ltd will be dealt with in order to rectify and amend as wished by the client. This operation can be performed once only on the same work. After this, the client will have to agree and accept the work performed by The Language Room Ltd. Should further changes being required, these will be charged at the current per word rate.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
13.1. Except for death or personal injury caused by our negligent acts or omissions we shall only be liable for any loss or damage which is a reasonably foreseeable consequence of a breach of this Agreement.
13.2. You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach or default in the discharge of your obligations.
13.3. In the event of our losing or damaging your goods, we will pay for the reasonable costs of the repair or replacement of the item or provide you with a full refund if we have been negligent.
14 . Governing Law and Jurisdiction
Parties to this Agreement agree to submit to the exclusive jurisdiction of the courts of Scotland.
15. Entire Agreement
This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written.
16. Third Party Rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
17. Customer Services
17.1. To protect your own interests please read the conditions carefully before signing them. If you are uncertain as to your rights under them or you want any explanation about them please write or telephone to our customer queries department, at the address and telephone number which can be found in the ‘Contact’ page of this website.
17.2. If you are unhappy with any aspect of our service, please contact Stuart Milne, Director, The Language Room Ltd. Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory conclusion.
18. Changes to Terms and Conditions of Business
We reserve the right to make minor changes to this Agreement from time to time. Any major changes will only be made with your agreement.
19. Data Protection
You consent to the computer storage and processing of your personal data by us in connection with this Agreement and to the transmission of this data across the company and its business partners for the purposes of our legitimate interests including statistical analysis, marketing of our services and credit control. If you breach this Agreement, your personal data may be disclosed or passed to third parties to the extent necessary to assist recovery procedures.